Refund policy

Welcome to Tivaroe. We want you to shop with confidence. If you are not fully satisfied with your purchase, we are here to help.

Returns

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• Items must be unused, unworn, and in their original condition.
• Products must be returned in the original packaging.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Final sale items
• Personalized or customized products
• Used or damaged items caused by customers

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status of your refund.

If approved:

• Refunds will be processed to your original payment method.
• Please allow 5–10 business days for the refund to appear depending on your bank or card issuer.

Return Shipping

• Customers may be responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with photos of the item and packaging.

Contact

For return or refund requests, please contact:
Email: fengkuai999040@outlook.com